Technical Resolution Specialist (L3)- Clean Energy
<img src="https://app.gurulink.ca/img/gl_logo_112x112.jpg" border="0"><br><br><b>Location:</b> San Francisco, California - USA<br><b>Job Type:</b> Permanent<br><br><b>Description:</b><p>Location: San Francisco, CA — Hybrid<br>Employment Type: Full-time<br>Travel: Approximately 75%<br><br>The Opportunity<br>Our client is a growing clean-energy technology company developing next-generation residential energy solutions across solar, battery storage, EV charging and home energy management.<br><br>They are looking for a Senior Technical Resolution Specialist (L3) to serve as the highest-level escalation point for complex technical and customer issues that cannot be resolved through earlier support channels.<br><br>This role combines technical troubleshooting, root-cause analysis, customer escalation management and field-based problem solving. You'll work across technical, field and business teams to investigate difficult cases, assess installation risks and drive issues through to resolution.<br><br>What You'll Do:<br>- Own complex technical and customer escalations through resolution<br>- Investigate and identify root causes of unresolved technical and installation issues<br>- Evaluate cases and help mitigate installation risks, losses and other potential exposure<br>- Partner with technical, field and business teams to develop appropriate solutions<br>- Present complex escalation cases internally with recommended resolutions<br>- Apply strong knowledge of residential energy systems, installation requirements and related business processes<br>- Review contractual and installation details to understand the technical and financial implications of individual cases<br>- Manage cases independently while maintaining a high standard of customer service</p><br><b>Must Have skills:</b><p>What We're Looking For:<br>- 7+ years of relevant professional experience<br>- Technical electrical or engineering education, or equivalent practical experience<br>- Extensive experience with residential energy systems<br>- Experience managing complex technical/customer escalations<br>- Solar/PV experience is an asset<br>- Strong troubleshooting, analytical and root-cause problem-solving skills<br>- Comfortable working independently and making decisions on complex cases<br>- Strong written and verbal communication skills with the ability to explain technical issues clearly<br>- Professional, customer-focused approach and strong interpersonal skills<br>- Ability and willingness to travel approximately 75%</p><br><b>Job Function:</b> Technical Resolution Specialist (L3) - Clean Energy<br><br><br>